Transportation Contract

About this English translation
Please note that the summary General Conditions of Transportation below are an English translation from an original Italian version. Eurolines Italy operates under Italian law and therefore the Italian version is the definitive version.

Carrier regulations and privacy information note
GENERAL CONDITIONS OF TRANSPORTATION

1) All passengers are subject to the "General Conditions of Transportation" as summarized in the abridged version detailed below. This abridged version is not a substitute for the full Italian version which is available at www.eurolines.it or at any Italian Eurolines sales office. If any condition contradicts governmental legal regulations that affect transportation contracts, such legal regulations will take prescedence.

2) Tickets are personal to the individual and are non-transferable. Tickets must be shown if requested to do so. Tickets have a validity period of 6 months from the issue date, unless stated otherwise on the scheduled timetables and fares of each route. It is possible to modify the passenger's name in accordance with the condition 8d detailed below.

3) The official tariff is the one in force on the date of purchase or reported by the automatic booking system. In those instances where the traiff changes during the validity of the timetable, the official tariff at the date of purchase will remain in force. All bookings include a non-refundable service fee.

4) "PROMO" rates are special offers for specific routes during specific periods of the year. They may be fixed or vary according to the purchase date (Advance Booking). PROMO rates are subject to stated specific conditions regarding modifications and cancellations (as referred to by lines 6; 7; 8). Such specific conditions may vary from route to route and must be checked by the clients at time of booking.

5) You can purchase tickets by credit card payment at an authorized Eurolines ticket-offices and also on-line at www.eurolines.it. In the case of on-line purchases, a valid electronic ticket for the journey will be sent but must be printed by the client. Confirmation of the return journey of an "Open Ticket” must be undertaken at least 5 days before the preferred departure date and the passenger’s reservation will only be be accepted subject to the availability of seats. The carrier has the right to transfer to other customers any unconfirmed ticket(s).

6) Cancellation of tickets purchased at a Eurolines ticket-office must be undertaken during opening hours with the office where the booking was originally made, or by sending an email to booking@eurolines.it. Cancellations for tickets purchased online by credit card must be undertaken by the holder themself using the online booking system or by sending an email to booking@eurolines.it. Passengers cancelling their tickets are entitled to the following refunds against the ticket price: 75% refund if the cancellation claim is received up to 48 hours before the departure time stated on the timetable (No refunds will be given if the amount is less than 10 €). 50% refund if the cancellation claim is received less than 48 hours before the departure time (No refunds will be given if the amount is less than 20 €). Refunds do not apply for cancellation of PROMO tickets.

7) No SHOW - "Standard rate" tickets may be modified until 72 hours before the departure upon payment of a modification fee equal to 50% of the standard adult ticket price – with a minimum fee of 20€; no refund is possible. PROMO fare tickets cannot be modified or refunded after the departure time.

8) MODIFICATIONS - Any passenger requests to modify tickets purchased at Eurolines ticket-offices must be undertaken in person during working hours at the office where the ticket was originally purchased, or by sending an email to booking@eurolines.it. Modifications for tickets purchased online by credit card must be undertaken by the holder themself using the online booking system or by sending an email to booking@eurolines.it

8a) DATE CHANGE - The following fees apply to standard rate ticket modifications: - 4 € if the modification is performed up to 24 hours before the departure - 8 € if the modification is performed less than 24 hours before the departure.

8b) UPGRADE - PROMO TICKETS - PROMO tickets may only be modified if upgraded to the standard tariff. Modifications are possible only once on either the outward or return journey for a minimum fee of 8€. Ex-PROMO tickets can be modified once. No refund is possible for ex-PROMO tickets in the event of cancellation.

8c) ROUTE CHANGE - Route changes are only possible with standard tariff tickets and must be undertaken at least 24 hours before the departure. The fee for each modification is 25€ per person.

8d) NAME CHANGE For STANDARD RATE tickets – By contacting the Eurolines Head Office in Italy, it is possible to change a name for a fee of 25 € up until 4 days before the departure. Within 4 days of the departure date any request for a name change will be considered as a cancellation.

9) Refund claims for tickets purchased at Eurolines ticket-offices must be made in writing to: EUROLINES Italia s.r.l. – Contrada Piano Delfico – 64100 TERAMO, attaching the original ticket that has been cancelled by an authorized office. Any refund claims for tickets purchased on-line by credit card payment must be undertaken in writing by completing the appropriate form and sending it by registered letter to: EUROLINES Italia s.r.l. – Contrada Piano Delfico – 64100 TERAMO or by fax to 0861.554481. The refund claim must include the original ticket (or a copy of the ticket if the claim is sent by fax), a copy of the credit card owner's ID and a copy of the front of the credit card itself. Any entitlement to refunds will be credited against the credit card used to make the original booking in accordance with the aforementioned General Conditions of Transportation. Any entitlement to refunds expires 2 months after the expiry date of the ticket. All refunds will be undertaken within 2 months from receipt of the claim , except in special cases that require extensive investigations upon payment of a fee of at least 8 €. The amount to be refunded for a single sector of a return ticket or an open ticket is equal to the difference between the ticket price and the one-way standard fare including the aforementioned penalties and charges. The passenger has no right to any partial refund if he is not able to enjoy part of the journey due to a breach of the conditions referred to in line 12 or for any cause that cannot reasonably be attributed to the carrier. In such cases, the passenger has no right to continue the journey on another date. The Carrier shall not be held responsible under any circumstances for delays or cancellations caused by strikes, weather conditions, earthquakes, civil disturbance, roadworks, traffic controls or by any other cause that is not within the control of the Carrier.

10) IT tariffs are special round-trip fares that are only available to tour operators. Refunds and cancellations for IT bookings are subject to the general conditions as detailed in points 6; 7, 8; 9. One-way IT tickets do not exist and therefore cannot be refunded.

11) Baggage contents are not covered by insurance and are therefore transported at the passenger’s risk. The passenger must comply with the regulations in relation to the transportation of baggage referred to in the passenger information notes. The Company has the right to check any baggage that is to be transported including at time of embarkation and disembarkation. Baggage is labelled for the benefit of clients and any checks that could be undertaken by official authorities. Labelling does not imply safe-keeping. Eurolines Italy will not be held responsible under any circumstances for any baggage that has been stolen, tampered with, or lost. Baggage transportation is normally restricted to one item per paying passenger with a maximum dimension of 120 cm (height + width + depth) and maximum weight of 20 Kg; any variation to these baggage size restrictions will be indicated against the specific timetable. Passenger’s are permitted to carry onboard the coach one item of hand luggage on the proviso that the piece of hand luggage can be safely stored without blocking the aisle. The transportation of heavy items such as bicycles or sports equipment is forbidden. Passengers must report the loss of any baggage to the Eurolines Italy head-office (tel. 0861 19.91.900) immediately. If the baggage is located, it is the passenger’s responsibility to collect the baggage from the agreed designated point of collection. If the baggage is not collected within three days of notification , Eurolines Italy will deliver the baggage to the relevant authority. In case of loss of the delivered baggage, the Carrier's liability is limited to 6,20 € / Kg up to 20 Kg for two pieces of baggage. The regulations applied to the transportation contract define the allowance payment methods.

12) Documents: At the start of the journey it is a mandatory requirement that passengers are in possession of a valid and current passport and/or ID to leave the country, as well as any visas to transit or enter the countries crossed on the route. Passengers will be denied boarding if they do not have the valid and correct documents for the journey and will not be entitled to any refund. Eurolines will not be held responsible under any circumstances if the passenger fails to comply with these document requirements.

13) Animals cannot be transported with Eurolines.

14) Unaccompanied baggage is not accepted for transportation.

15) Any tickets issued on behalf of another operator is subject to the terms and conditions of the principal carrier/operator. In such cases, Eurolines Italy is only acting as an agent or representative, and under no circumstances can be held directly responsible for any injuries or damages resulting from the performance of the principal carrier.

16) The carrier’s liability covers any physical injuries caused from the moment the passenger boards the coach until they disembark the coach excluding injuries caused by the actions of the passenger themselves or by the special nature of their baggage or how the baggage is packed. Any form of complaint must be immediately communicated by the passenger to a member of the onboard staff upon arrival and/or to Eurolines Italy’s office in Florence within 10 days after arrival. The carrier will not be held responsible under any circumstances for injuries caused by delays, cancellations or missed connections. The regulations applied to transportation contracts define all other cases where the carrier will not be held responsible. The transportation contract, including the civil liability of the carrier, is subject to the law of the Country of the carrier that actually undertakes the transportation.

17) All information indicated in the Company’s timetables are subject to ammendment without prior notice. The latest information will therefore be confirmed at time of booking.

18) Passengers must present themselves for boarding at least 20 minutes before the stated departure time, this may vary for high season periods. Any passenger that does not present himself for boarding at the time stated may be considered as a ‘No show’ and refused boarding. In such cases the carrier has the right to sell the unoccupied seat(s) to other clients

19) Any disputes will fall under the jurisdiction of the Court of Teramo.

20) All personal data referring to the passengers will be processed by Eurolines Italia s.r.l. on electronic and paper media and in accordance with the Legislative Decree of the 30th of June 2003, n. 196, "Personal Data Protection Code" (D. Lgs. 196/2003 “Codice in materia di protezione dei dati personali”), according to principles of correctness, legal compliance, transparency and for purposes strictly related and fundamental to the management of passenger travel entitlement and supply of the transportation service. Passengers have the right referred to in clause 7 of the Legislative Decree of the 30th of June 2003, n. 196, and can be exercise this right by calling 0861 554014 and indicating to the operator the nature of the request. We recommend that all passengers familiarize themselves with the detailed information notice available at Eurolines ticket-offices or at www.eurolines.it.

PRIVACY INFORMATION NOTE
In full respect of the right to privacy privacy and in accordance with clause 13 of the Legislative Decree of the 30th of June 2003, n. 196, "Personal Data Protection Code" we inform our passengers that the processing of any personal data provided when purchasing the ticket will be based on the principles of correctness, legal compliance and transparency,

1) The processing of data is for the following purposes: a) to fulfill all obligations stated under the contract between EUROLINES and the passenger, including financial and tax obligations b) to fulfill all legal and regulatory obligations c) to adhere to the "general conditions of transportation" accepted by the passenger d) to help the passenger fulfill their obligations in relation to customs and immigration regulations for the countries entered and transited on the journey.

2) In relation to the aforementioned use of personal data, such data will be undertaken by paper and electronic data transmission. Complete discretion, consistency and non-authorized access is assured in relation to data recording and storage.

3) Data may be processed by the following categories of representatives and/or appointed employees: management employees, ticket issuing employees, on-board staff appointed by EUROLINES or by other Companies that provide services related with the performance of the transportation service requested by the passenger - including abroad.

4) With the exception of any communications undertaken to comply with legal obligations, personal data may be communicated to: other Eurolines Companies in the network as listed in the current general timetable; to companies that provide services related to the delivery of the transportation services; banks; credit monitoring companies, data processing companies and credit card issuing companies but only in relation to activities strictly connected to the fulfillment of the contract and payment collection; insurance institutions providing cover in relation to any claims for compensation as a result of injury (including abroad) and whenever communication is essential to fulfill the Company’s obligations in relation to delivering the services detailed in the contract signed by the passenger or to meet any specific requests of the passenger before the end of the contract. Obviously all aforementioned communications will only include necessary data that is required by the recipient to undertake their function for the purposes intended.

5) The communication of the data is mandatory in order to issue the ticket.

6) The holder of the processing is Eurolines Italia s.r.l.

7) To exercise their rights in accordance with paragraph 7 of the Legislative Decree of the 30th of June 2003, n. 196, passenger may call 0861 554014, indicating to the operator the nature of their request, or send an email to privacy@eurolines.it. Legislative Decree of the 30th of June 2003, n. 196 (Personal Data Protection Code) - par. 7 “Right to access personal data and other rights”

• The individual concerned has the right to obtain confirmation of the existence of any personal data that may refer to them, even if not yet recorded, and to obtain the communication of the data in an understandable format.
• The concerned individual has the right to obtain an indication:
  a) of the source of the personal data;
  b) of data processing practices and types;
  c) of which logic applies in case of IT processes;
  d) as to the identity of the holder of the data, those individuals responsible for handling the data and the appointed attorney in accordance with paragraph.5, line 2;
  e) of the individuals or individual categories to whom the personal data may be transferred or that may acknowledge them as an appointed attorney within the territory as responsible individuals or representative.
• The individual concerned has the right to obtain:
  a) An update and correction of information held, or if interested - the completion of the data
  b) the deletion, the transformation in an anonymous way, or block any data processing that is in violation of the law, including any data held that it is not relevant to the processes of the business.
  c) Confirmation that the individuals that have received or have access to the data acknowledge the procedures detailed in points a) and b), including their content except if the ability to fulfill the demand is either impossible or a disproportionately unreasonable demand
• The individual concerned has the right to oppose totally or partially:
  a) for legal reasons the processing of personal data referring to them, even if the data held is compliant with the purposes of collection.
  b) to the processing of personal data relating to them for the purposes of advertising, direct selling or market research